Customer Testimonials
Issac was great. I’m concerned about the paying process. No cash exchanged and a finance contract was written with a big finance percent number. I told them I would pay cash for the car, and they said I could just pay off the loan when the paperwork arrived. I still waiting for the paperwork and now concerned there will be an additional cost to me. My credit score was in the high 800’s, so I’m not sure why the contract wasn’t written with a much lower rate. Should have been in the 4’s or below.
Terrible service. Brought car in twice for service in 2 months for battery/starting issues. Neither time did they offer/mention running diagnostics on my battery drain. However, the 2nd time they did recommend replacing my spark plugs which were replaced on the 1st visit. When I asked them about it they said they just recommended it based on mileage, which is insane. Recommendations should be made based upon issues present and mileage since last known service. The service record which they have access to. When I called today after picking it up to ask if the battery drain diagnostic was ... Read More DealerRater - Jun 10, 2026
Monica was an exceptional representative. She went above what was expected of her. She saved me and did the work that I was expected to do. Can’t praise her enough. Thank you Monica.
I liked all employees who helped me to by a new car . They were very nice and helpful and knowledgeable.
Very friendly and helpful I got there early and they fit me in. Great service
Prompt service - kept me informed - advisor was very thorough and helpful - great service - clean dealership
Everyone is friendly and helpful! From Jose, who reminded me to bring in my Crosstrek for it's oil change, tire rotation and multiple point inspection to Nathaniel and the technician who was super quick ---great service!
Luis Silva was my representative and he did an excellent job! Hope i am lucky enough to get him as rep the next time
The staff is friendly and helpful. Maintenance is usually completed in a timely manner. The waiting area is comfortable with snacks and drinks.
I was impressed with service advisor Luis Silva. He was friendly but very professional. He took care of me and kept me informed throughout the service. He explained additional service needed in the future and now I can be prepared to have completed when necessary and I can plan ahead to cover expenses.
Brought my car in for service as it stalled in heavy freeway traffic and multiple error messages flashed on. I was given a courtesy loaner and after they had the car for over a week they could not find anything wrong except the back brakes needed to be changed and since and the next oil change was coming up. The paperwork noted customer states check engine light came on and I did tell them it was more than that light and to check the computer and wires as I live in the mountains and mice do damage. They said they ... Read More DealerRater - Mar 19, 2026
Summit Subaru El Cajon had amazing, friendly, and supportive people. Shout out for Filippo who assisted us during the process.
Outstanding Service Advisor – Luis Silva at Summit Subaru
I continue to be impressed every time I work with Luis Silva at Summit Subaru. His professionalism, work ethic, and commitment to his customers truly set him apart. No matter the situation, Luis approaches everything with patience, clarity, and a genuine desire to make sure the job is done right.
What stands out most is how hard he works to resolve any issue. He doesn’t just go through the motions—he digs in, follows up, and makes sure nothing gets overlooked. If there’s a concern, Luis takes ownership and sees ... Read More DealerRater - Mar 3, 2026
I had an excellent experience at Summit Subaru. I went in for routine maintenance, and during the visit they discovered oil and transmission issues that needed attention. Not only were these problems fully repaired, but they were also completely covered under my extended warranty—something I would not have known if Nathan, my service advisor, hadn’t gone out of his way to research the coverage and advocate on my behalf. His attention to detail, honesty, and commitment to great customer service made all the difference. Truly outstanding service from start to finish. Highly recommend!
William was wonderful. He kept me informed and did. Not have to wait very long. Only problem was that the tires were supposed to be rotated and they were not.
Honest, comprehensive and considerate of their clientele. My service rep, William, went above and beyond to help me fix the problem.
We've been taking our Outback to Summit Subaru for about three years now. We switched from another dealership in San Diego that was sub-par in their customer care. The staff at Summit, including most recently Nathan, have been outstanding. Can't say enough about how smooth and enjoyable our experiences have been with them. Highly recommend taking your Subaru there.
Another great experience at Subaru El Cajon and working with Luis Silva. He took care of my car and provide great customer service. He also got me out of there within a reasonable time.
So far, we have only come to Summit for maintenance/repair of our 2019 Subaru Forester, having just discovered this place a few months ago. Greg and the Service Department have been great, very accomodating… explains the issues and considers the $$ cost of their recommendations.
I am always pleased with the service at Summit Subaru. My service advisor Adan and his team are knowledgeable, friendly, and prompt.
They took my car. Worked on my car. And returned my car. All perfect. I have no complaints.
Went to buy a used car. It turned out the listed price was a “bait price” and completely false. After wasting a great deal of time, the dealer added an unnecessary $2500 “protection package” which had already been been installed - even though their website said this was optional. They also added $575 of fake “government fees” which they refused to itemize. (Should have been half that.)
I leased a 2025 Crosstrek limited a month ago with Isaac Ramirez and it was the smoothest and easiest transaction. We've used Subarus in my family so I knew what I wanted and he gave me the number I asked for. I was really glad I didn't feel bullied into making such a big decision like at many other dealerships immediately, he never rushed me and he was incredibly responsive to any questions I had.
My only feedback would be fix the diagonal parking by the front because it's really tight and please make the building room temperature ... Read More DealerRater - Nov 16, 2025
Adan was very helpful with getting my car serviced. I was able to get my car in and out quickly. It was also very easy to make the appointment online versus other dealerships I have been to before.
Thank you for all of your staffs great service, everyone that I was in contact with was polite and helpful. Thanks again
Summit suburu dealership was very attentive and provided great service to solve my car’s mechanical problem.
I called to get an oil change at 9:00. They called back at 9:15, scheduled me for 9:45..I drove away at 10:55. Gregory Abbot was the service advisor. Very nice. He went over everything with me. The video, that was sent to my phone, of the inspection of my car in real time was a pleasant surprise! I had forgotten my oil change coupon at home and they applied to my bill.:-)
It is really refreshing to have caring auto professionals who are clearly interested in meeting my needs and efficiently getting it done. It’s been 14 years since my last car purchase and I was dreading it. Instead, in one day I got my dream car and a support place I can feel good about For years to come.
Summit Subaru continues to impress! Everyone is friendly, professional, and always happy to answer my questions. Especially Jack the service rep. A great team!!
The service was excellent and completed timely. Extra helpful and all benefits researched and explained
Summit Subaru’s service department is organized, thorough, able to diagnose and resolve tricky issues, and shows integrity and professionalism. I especially appreciate my service advisor Adan for being easy to get ahold of and for always taking the time to talk with me and explain the service notes. Adan is trustworthy and I am thankful that he is my service advisor!
I had an outstanding experience working with Michael Rush at Summit Subaru El Cajon! From the moment I walked in, Michael made me feel welcome and at ease. - even bringing me refreshments! Unlike many sales experiences I’ve had in the past, he was never pushy—instead, he listened carefully to what I needed, answered every question thoroughly, and guided me through all the options with patience and expertise.
What impressed me most was Michael’s genuine professionalism and product knowledge. He explained features and financing clearly, and went the extra mile to make sure I felt confident in ... Read More DealerRater - Sep 13, 2025
Everything went very smooth. No problems order park and it came in sooner. Customer service representative gave excellent service.
I was kept updated on what was happening and everyone treated me with great courtesy and respect. I think this is one of the best experiences I’ve had at a dealership.
Great service and price. Quick and efficient. Would like them to have a on site car wash
Service guy was excellent but we paid 1grand for an O2 sensor to be installed and then one mile down the road the check engine light came on they diagnosed it again and said it's the catalytic converter now. We would have never paid for the O2 sensor if we knew we were going to have to do a catalytic converter. It's not even worth the price of the car. When I spoke to them they stuck to their guns that they diagnosed it and fixed it and then the engine light came on not their fault. And ... Read More DealerRater - Aug 12, 2025
I was very impressed with the staff that we came in contact with. The words are simply not enough. VERY friendly & courteous members of this organized staff. These people really knew their business. U could tell that these group of men were team players. I felt very relaxed and at ease at this dealership in El Cajon. Not only was I in a great comfort zone but the dealership was so clean. I would highly recommend Summit Subaru to anyone that relishes a great car shopping experience, to give them a try before U go else where first.
.Janet ... Read More DealerRater - Jul 30, 2025
Adan was awesome. He helped with my service and took great care of me! I have been going to him for several services now and will continue to go. The mechanics also did a great job. Overall, I am happy with today’s service.
Took my 2011 Forester to a local shop. They had no idea what was wrong. So i took it to the guys who know Subaru. Summit fixed my car and now im back on the road.
Service Department is dishonest.
My son's car was brought in for a transmission service - it was dropped off this morning at 7:45am and sat in a parking space until after 8:45am. At 8:59am he received a text that his car was done.
I was charged $275 for labor and the service writer tried to tell me that the car was driven back at the time of drop off (it was not, I was on the phone with my son and he was standing in the parking lot looking at it) and that it was in the back being worked ... Read More DealerRater - Jun 25, 2025
Professional, well versed, not pushy salesperson.. knowledgeable, informative, respectful. Took the time to answer questions
Very professional and no pressure from sales person, sales manager I negotiating price. Finance person was thorough explaining everything
Great customer service! Always clear about the work my car needs and always willing to meet my needs as a customer!!!
I’m very happy to have bought my Subaru Outback limited at Summit Subaru El Cajon one of the best dealerdhip in town. All the employees there seems genuinely happy from my salesman Josue to the finance advisor Jason Coonors and to the delivery specialist were very courteous, friendly, and work professionally and also to the service department who were eager to help and installed a car seat cover gifted by the manager sir Ronnie at no cost. I am 87 years old and I’ve bought many cars for myself, my wife & my children and dealt with various dealership ... Read More DealerRater - Apr 22, 2025
Isaac Ramirez is a real asset to the company. He was very helpful, kind, and attentive.
My Outback became inoperable due to a faulty thermal sensor & I had to get it towed to the Summet Subaru in El Cajon. The repair was under warranty & there was no charge to me for the repair. The only cost to me was for the tow charge & thanks to the staff at Summit contacting Subaru of America, Subaru agreed to help absorb some of the towing cost due to the unusual circumstance of the distance involved. The vehicle was repaired within a day & Sam kept me informed of the progress from beginning to end. Madison kept ... Read More DealerRater - Apr 6, 2025
I have had no problems dealership! Jack has been a great service advisor for my 2018 Subaru! Always gets me in, returns calls and is amazingly positive, reliable, and smart!!! And there is a tv and coffee for oil changes!!!
Can't say enough positive comments about Jack Manchester and Summit Subaru regarding my purchase of a new Crosstrek. Jack was patient and offered suggestions in driving the different models to reaffirm my decision and selection was the right decision for what I wanted. His insight and understanding of not only the vehicle design and safety features, but also the technology that came with it was reassuring that my selection of a Subaru Crosstrek was the right decision for me. I really appreciated Jack not attempting to up sale me. I walked away knowing that what I was looking for ... Read More DealerRater - Apr 3, 2025
My Salesman Todd was amazing. I had the best experience buying my new Ascent from Tood.
I had a great experience purchasing my car from summit Subaru. Dylan made the purchase of my car easy and fast.
Great service. Very efficient. Service tech was very informative and pleasant. Service was very prompt.
I had the best experience leasing my new Forester at Summit Subaru in El Cajon last week, thanks to Andres (sales), Romeo (sales manager), and Alex (finance). From start to finish, the team was professional, knowledgeable, and genuinely helpful. The entire process was smooth and stress-free, and I'm so happy to have found this dealership and its employees. If you're looking for a great car-buying experience, I highly recommend working with Andres and the rest of the Summit team—you won’t be disappointed!
Lies and sells un authorized products. Refunded DMV charges . Smogged a truck not needed had to leave my truck 25 days for repairs with no concession on payments of the truck and told me nothing was wrong with cooling system and had replace radiator and hoses coolant and cap to fix coolant leak . Poor service from service advisor Sam and service manager .All with in there 90 day power train warranty. I had to point out the exhaust leak they told I was hearing the motor roar and gave right and left side exhaust manifolds cracked in half . Poor dealership don’t ... Read More DealerRater - Feb 7, 2025
I was treated very well, everything happened so fast, I felt a little whelm with the explaining of paper work. I wanted a payment closer to 400 dollars and I am now with a payment of 526.00 this is a bit pricey because I have to take in account the payment for auto insurance which I didn’t expect to be so high. I was treated nice, but like I said it was all so fast, the coverage for the windshield was pushed somewhat and now that I think about it, auto insurance includes coverage.
Monica at the service department excellent explanation of the problem with my outback, best sevice ever, thank you
Very helpful, didn’t try to oversell me on repairs, everything was covered under my warranty, and they even gave me a complementary loaner! Thanks, Sam!
Great customer service from Hani and Dylan. They are very helpful, attentive to customers needs and made car buying a pleasant experience
Great experience , no problems, friendly service, efficient staff, clean , prompt, courteous, responded promptly to any inquiries
Good people who took time getting my car set up and sinc my phone to car
They do really great service on my car and is really friendly and professional staff,
We dealt with Todd Harper and he was fabulous! Funny guy and made it easy to figure out what we wanted. We got a great deal on our car from Summit Subaru in El Cajon. Alex Sanchez in finance was amazing as well. Everyone was great. I would recommend this dealership when purchasing your new car.
My experience at Summit Subaru in El Cajon is always been a pleasant experience from start to finish.
Every employee is top-notch!
They go out of their way to make sure that you have a full understanding of what’s going on with your vehicle, and will use their expertise, kindness and empathy to the best of their ability, which, in turn, will keep you coming back, and looking forward to your next visit.
If you’re looking for an honest, and competent company- go visit the guys down at Subaru Summit in El Cajon.
Ask for “Sam” he’ll ... Read More DealerRater - Dec 2, 2024
Aiden went above and beyond at getting my car repaired expediently, and at no cost to me.
Great service! Monica kept me informed and fixed the issue with my WRX quickly. I would definitely recommend taking your Subaru to Summit.
I had a great service on my Subaru Forester Monica was very efficient and has excellent customer service. Thank you
Make you feel at home. Relaxing, and very Quick. Looking forward to next service. Always friendly, an listen to all your Questions and concerns.
Very clean and welcoming. Filippo was very professional and was very knowledgeable about the Subaru vehicles and the dealership,
Great service!! Sam got my battery replaced quickly. He kept me in the loop duringvtge whole orocess.
Always great service from Adan! He and the Summit Subaru team are thorough and professional!
Dealership is great. Only down side they went thru all my gas when fixing and are cheap to fill it up because their fixing your issue but your spending hundreds of dollars sounds like a cheap dealership.
The customer service was very helpful and friendly, The shuttle service was fast and friendly
Service advisor Jack was awesome. I was in and out within 30 minutes for oil change and tire rotation. Reasonably priced. Courteous staff. Highly recommend.
Adan and team did an excellent job with troubleshooting and updating me on the issues with my car. He researched my warranty and made the whole process low stress. I appreciated all their hard work!!! I love working with this dealership!!
Easy to schedule service. However, my lease transaction was with the previous owner and his staff/personnel are all gone. I am still owed money since my trade-in was worth much more. I had to purchase my leased CRV from Honda rather than Subaru of El Cajon doing the exchange on a dealer-to-dealer basis. Hence, I paid full price but was not credited properly for this exchange.
Organized, checked me in, discuss ed what sevice to be done. Verified service done, I was out in thirty minutes. Jack was very efficient.
The service manager was clear, concise, and accurate. An issue with the battery was quickly brought to my attention and resolved. All work was completed before the estimated time. Good work by the technicians! The waiting area was clean and comfortable.
They have been very attentive to my needs.everyone has been on top of thier game.
New dealership, but all the staff appear to be veterans in the game. Everyone was super friendly and welcoming. You can tell they really cared about the car buying experience. Issac took care of us (dude is super awesome). Bought my first Subaru and it definitely wont be my last. Filippo also helped us get set up the star app which was super appreciative. Overall 15/10 experience
Adan V. Verduzco, Monica Flores, and Joel from Summit Subaru of El Cajon are Outstanding Team members of this organization. My ultimate customer experience from the time I arrived at the service department will always be a memorable one for me and my son. Monica welcomed us with a friendly smile and took our vehicle details and she introduced us to our service writer Adan. Once all the information was relayed to Adan we were all checked in briefly. Everything that we needed done was wrote in a repair order and the prices were explained and the work would be ... Read More DealerRater - Jul 27, 2024
60,000 mile servicing priced at $1700 versus $650 elsewhere. Polite and professional, but rapacious pricing.
Sam gave me good information on the processes of repair, operating our car better. Thanks.
Service department did a great job of checking me in and getting the work done quickly … kept me informed
Professional, timely service as always provided by Sam and service department. I have never been disappointed
I just purchased a NEW 2024 Subaru Impreza at Summit Subaru El Cajon. I had a bad experience at a dealership in Glendale. I reached out to Summit Subaru El Cajon, and I’m so happy I did! They exceeded my expectations. The communication was excellent. Through emails, texts and phone calls I was always kept informed. I’m happy to be a part of the Subaru Family!
The experience is always great at this dealership. They were polite, fast with service, and kept me informed.
This was my first time visiting this dealership, and the experience was outstanding. Great service!
This dealer provided an online price and when we went to the dealership there were approx $2000 in "add ons" not advertised in the online price.
Not willing to negotiate an all cash deal with us.
There was also a chip in the windshield hidden by the windshield wiper and after only 3 days of having the car we have a huge crack in the windshield and the General manager has told us they won't offer any compensation towards a new replacement windshield.
We had to call multiple times to get all of the documents for the vehicle including ... Read More DealerRater - Jun 3, 2024
The dealership is currently going through renovations. Overall service is great. The customer service team especially Monica were super nice and friendly.
I recently visited my local Subaru dealership for routine maintenance, and overall, I had an excellent experience.
Service Quality: The technicians were knowledgeable and thorough in their work. My car was serviced for an oil change, tire rotation, and a general inspection. The car runs smoothly post-service, which speaks to the quality of their work.
Customer Service: The staff at the front desk were friendly and helpful. The wait time was reasonable, and they provided a comfortable waiting area with complimentary coffee and Wi-Fi, which made the wait pleasant.
Facilities: The dealership itself was clean and well-maintained. The waiting area ... Read More DealerRater - May 31, 2024
Excellent service from the advisors. Fast work. Communication always for my vehicle. Always easy to work with.
Performed service on vehicle in a timely manner. Very well done, and reasonably priced. I will definitely go back.
Went in to replace a lease. Romio was knowledgeable and friendly. We were taken care of quickly and were happy with the new car.
Solid customer service. Johnny was an outstanding service rep. I will definitely be a returning customer.
Great job, Sam representing your company was great. Kept me informed. Great job Sam. See you next time
Great service team, especially Sam A. Checked in promptly on arrival by Sam, and had an estimate for review in my Inbox. A nice loaner car was provided at no charge, always a plus. I will definitely keep using the Summit Subaru Service Dept for my Subie.
This was our first visit to have our Subaru serviced. All went well, they kept us informed as to the servicing progress. Our car was finished promptly and brought to us. They even gave us a ticket to take our car to a nearby car wash, as the car wash at the dealership was not available.
Sam was great! He went above and beyond to make sure I had a great experience at Summit Subaru!
The service representative kept me updated as he promised. The explanations were clear and easy to understand.
First service appointment today. Service was prompt and done in a very timely manner. Monica was friendly, polite, and went out of her way to be helpful.
I am satisfied with the team at Summit Subaru, especially Adan! He is kind, communicative and professional.